At XERLANTHIVOX, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied with a product you have purchased from us, we offer a comprehensive Money Back Guarantee outlined below.

Eligibility

Items must be returned within 30 days of receipt.
Products must be unused, in original packaging, and in the same condition as received.
Proof of purchase from XERLANTHIVOX is required.

Return Process

Contact Us: Initiate the return process by contacting our customer service at [email protected].
Return Authorization: You will receive a Return Authorization Number and detailed instructions on how to return your product.
Shipping: Return the product using a trackable shipping method. XERLANTHIVOX is not responsible for lost or damaged returns.
Refund Processing: Once we receive your return, allow 7-10 business days for the refund to be processed to your original payment method.

Exclusions

The following products are not eligible for returns or refunds:

Gift cards
Custom or personalized items
Items marked as final sale

Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or facilitate a refund as per your preference.

Contact Information

If you have any questions about our Money Back Guarantee, please email us at [email protected] or call us at (123) 456-7890. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

Changes to this Policy

XERLANTHIVOX reserves the right to modify this Money Back Guarantee policy at any time. Changes will be posted on this page and will be effective immediately.